# ConsumerSummit2020 - Cuộc khảo sát của Ủy ban về vấn đề lừa đảo người tiêu dùng ở Liên minh Châu Âu

The European Commission has published the results of an EU-wide survey on scams and fraud in the run-up to the Consumer Summit on the future of Consumer Policy, which starts today (30 January). The survey shows that more than half of therespondents (56%) across the Union were exposed to at least one scam or fraud in the last two years.

Justice Commissioner Didier Reynders said: "In the digital world, consumer frauds and scams, involving financial losses, have become commonplace. There are too many consumers losing money. These acts of fraud and scams also affect e-commerce since consumers change their behaviour in the market as a result. With the new EU rules, consumer authorities will be better equipped to counter such practices. Nevertheless, online platforms, social media operators and payment service providers must take stronger measures to stop this scourge. All actors involved in consumer policy need to co-operate to better protect digital consumers. This is one of the points that we will debate at the EU Consumer Summit."

The survey also shows that among the respondents who have been exposed to a scam or fraud, 13% of them experienced a financial loss and another 31% other inconveniences. The results highlight that exposure to fraud is the highest for people being the most active online, and therefore it is highest in the "most connected" Member States. For instance, 7 in 10 consumers in Denmark were targeted by fraud or a scam compared to less than 2 in 10 in Bulgaria. The most common cases relate first to fraudulent prize promotions (28% of the reported fraud), and second to fraudulent computer or internet repairs (21% of the reported fraud).

The EU has a comprehensive policy against tội phạm mạng. Just earlier this month, a new EU framework for the enforcement of consumer rules entered into force, which now allows member states to order the removal of sites or social media accounts where scams have been identified, and request information from internet service providers or banks to trace the identity of rogue online traders. Amongst other priorities, the Consumer Summit will help to ensure that further action for the guidance and protection of consumers is delivered. The study on fraud published today is available Trực tuyến.

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